
Trust & Safety
We understand plans can change. As your host, we aim to make our refund policy clear and fair, detailing everything you need to know about cancellations and refunds for your booking.
Trust and Safety (T&S) for EasyStay is absolutely critical, as it underpins the entire platform's success. For a company built on the concept of people sharing their homes with strangers, establishing and maintaining trust is paramount.
Here's a breakdown of how Airbnb approaches Trust and Safety:
Core Principles:
- Safety: Protecting hosts and guests from physical harm, dangerous conditions, and illegal activities.
- Security: Safeguarding personal information, financial transactions, and property.
- Fairness: Ensuring equitable treatment, preventing discrimination, and resolving disputes justly.
- Authenticity: Verifying identities, promoting honest interactions, and combating fraudulent listings or reviews
- Reliability: Providing consistent support and upholding platform standards.

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