Guest Refund Policy

Welcome to Easy Stay, your premier short-let platform. This Privacy Policy describes how Easy Stay ("we," "us," or "our") collects, uses, processes, and discloses your information in connection with your access to and use of the Easy Stay platform and services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information to provide and improve our Services, and to ensure a safe and secure environment for both guests and hosts.

1.1 Information You Provide to Us Directly

• Account Information: When you sign up for an Easy Stay account, we collect your full name, email address, phone number, and password.
• Profile Information: Depending on your role (Guest or Host), you may provide additional information such as your profile picture, preferred language, and other details.
• Identity Verification Information (Hosts & Guests): To ensure trust and safety, we may collect government-issued identification (e.g., passport, driver's license), date of birth, and other verification information.
• Property Details (Hosts): If you are a host, we collect detailed information about your property, including address, property type, amenities, photos, descriptions, availability, pricing, and specific house rules.
• Payment Information: To facilitate transactions, we collect payment details (e.g., credit card information, bank account details for payouts), billing address, and related financial information. This information is securely processed by our third-party payment processors.
• Communications: When you communicate with us, other users (guests or hosts), or use the messaging features on our platform, we collect the content of those communications.
• Support Interactions: If you contact our customer support, we collect information related to your inquiry.

1.2 Information We Collect Automatically from Your Use of the Services

• Usage Information: We collect information about your interactions with the Easy Stay platform, such as the pages or content you view, your searches for listings, bookings you make, and other actions on the platform.
• Log Data: We automatically collect log data when you use the Services, even if you have not created an account or logged in. This includes your IP address, access dates and times, hardware and software information, device event information, unique identifiers, and the pages you've viewed or engaged with before or after using the Services.
• Cookies and Similar Technologies: We use cookies and other similar technologies (such as web beacons, pixels, and mobile identifiers) to collect information. These technologies help us recognize you, remember your preferences, and personalize your experience. For more information, please refer to our [Cookie Policy - Link to be added if a separate policy exists].
• Device Information: We collect information about the device you use to access our Services, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
• Location Information: Depending on your device settings and permissions, we may collect information about your precise or approximate location as determined by data such as your IP address or mobile device's GPS. This is used to help guests find nearby listings and for hosts to set accurate property locations.

1.3 Information We Collect from Third Parties

We may collect information from third-party services, such as:

• Identity Verification Services: For fraud prevention and security, we may receive information from third-party identity verification services.
• Social Media Services: If you link, connect, or log in to your Easy Stay account with a third-party service (e.g., Google, Facebook), the third-party service may send us information such as your registration and profile information from that service.
• Payment Processors: We receive confirmation from our payment processors regarding successful transactions.

2. How We Use the Information We Collect

We use the information we collect for various purposes, including:

• To Provide, Operate, and Improve Our Services:

• Enable you to access and use the Easy Stay platform.
• Process your bookings and payments (for guests) and payouts (for hosts).
• Allow hosts to list properties and manage bookings.
• Facilitate communication between guests and hosts.
• Personalize and customize your experience on the platform.
• Develop new features, products, and services.
• Perform analytics and research to understand usage patterns and improve our Services.

• For Safety, Security, and Fraud Prevention:

• Verify your identity and property details.
• Detect and prevent fraud, spam, abuse, security incidents, and other harmful activity.
• Conduct security investigations and risk assessments.
• Enforce our Terms of Service and other policies.

• For Communication and Marketing:

• Send you service messages, updates, security alerts, and account notifications.
• Send you promotional messages, marketing, advertising, and other information that may be of interest to you (you can opt-out of marketing communications).
• Respond to your inquiries and provide customer support.

• For Legal and Regulatory Compliance:

• Comply with our legal obligations.
• Resolve disputes with any of our users.
• Enforce our agreements with third parties.

3. How We Share Your Information

We may share your information with third parties in the following circumstances:

• Between Guests and Hosts:

• When a booking is confirmed, we share necessary information between the guest and the host (e.g., guest's name, booking dates, number of guests, and host's name, property address).
• Contact information is shared to facilitate communication regarding the booking.

• With Service Providers: We use various third-party service providers to help us provide services related to the platform. These providers may have access to or process your information as part of providing those services for us. Examples include:

• Payment processing.
• Identity verification.
• Cloud hosting and data storage.
• Customer support.
• Analytics and marketing.

• For Legal Reasons and to Prevent Harm: We may disclose your information to courts, law enforcement, governmental authorities, or authorized third parties if we are required or permitted to do so by law, or if we believe in good faith that such disclosure is reasonably necessary to:

• Comply with legal obligations or legal process.
• Respond to claims asserted against Easy Stay.
• Respond to valid requests relating to a criminal investigation or alleged or suspected illegal activity.
• Protect the rights, property, or personal safety of Easy Stay, its employees, users, or the public.

• Business Transfers: If Easy Stay is involved in any merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency event, we may sell, transfer, or share some or all of our assets, including your information, in connection with such transaction.

• With Your Consent: We may share your information in other ways when you have given us explicit consent to do so.

4. Data Security

We are committed to protecting your information. We implement and continuously update administrative, technical, and physical security measures to help protect your information against unauthorized access, loss, destruction, or alteration. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

5. Data Retention

We retain your personal information for as long as necessary to provide the Services to you and others, and to comply with our legal obligations, resolve disputes, and enforce our policies.

6. Your Rights

You have certain rights regarding your personal information, subject to applicable law:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
• Deletion: You have the right to request the deletion of your personal information, subject to certain exceptions (e.g., legal obligations, fraud prevention).
• Objection: You have the right to object to our processing of your personal information in certain circumstances.
• Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about your browsing activities and to provide you with a personalized experience. You can manage your cookie preferences through your browser settings. For more detailed information, please refer to our [Cookie Policy - Link to be added if a separate policy exists].

8. Third-Party Links

Our Services may contain links to third-party websites or services that are not owned or controlled by Easy Stay. This Privacy Policy does not apply to such third-party services. We encourage you to review the privacy policies of any third-party services you access.

9. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information from our files.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a prominent notice on our platform prior to the change becoming effective. We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us.